We appreciate your patronage and are committed to providing an excellent experience. Due to the exclusive services that we offer, we have enacted policies to ensure all clients are given quality service and the opportunity to enjoy our wellness services. We understand that unforeseen events occur that may cause a need to cancel an appointment. In our commitment to provide an outstanding experience to all of our clients and out of consideration for our beauticians’ time, we have adopted the following policies:
As a courtesy to other clients & Beauticians, appointments must be canceled a minimum of 24 hours (*48h for PMU treatments) in advance.
We require a credit card number to hold appointments for all clients. Credit card information is securely kept on file for future appointments.
No fee will be charged for appointments that are canceled or rescheduled with at least 24 hours' notice or if you show up for your scheduled appointment. Appointments canceled or rescheduled without a minimum of 24 hours notice will result in a cancellation fee equal to $25.00. (*PMU: ALL CANCELLATIONS with less than 48h will result in LOSS OF DEPOSIT and/or the right of your FREE touchup.)
The same fee applies to no-shows. For clients who have purchased a multi-session series, no-shows and cancellations without 24-hour notice will result in forfeiture of the appointment and reduction of your series balance, in place of a cancellation fee.
Return Policy: Due to the nature of our services, there are no refunds, or exchanges on services, prepaid series, packages, gift certificates, or purchase products at any time.